Support

A real person reads these.

Email support@happenings.dk. Tell us your handle and what happened, and if it is a bug, roughly what you were doing when it went wrong. Screenshots help more than you would think.

Common things

I cannot sign in

Check the handle first: they are all lower case, letters, numbers and underscores. The app says the same thing whether it is the handle or the password that is wrong, on purpose — otherwise the sign-in screen would be a way to find out who has an account.

If the password has gone, tap Forgot your password? on the sign-in screen. If there is an email address on the account, we send a ten-character code to it; type that into the app and pick a new password. The code lasts an hour and works once.

If there is no email address on the account, there is nothing we can check you against and nobody — us included — can let you back in. That is the trade for an account that asks nothing of you, and a new handle is the only way on.

My result did not appear

The game never waits on the network, so a result thrown while the connection was down is dropped rather than queued. If it keeps happening, tell us.

Delete my account

In the app: Settings → Account → Delete my account. If you have already deleted the app, email legal@happenings.dk with your handle. See Privacy for what gets removed.

Report a handle or a picture

Email support@happenings.dk with the handle. We look at all of them.

Who we are

Happenings Group A/S
Klostergade 56B, ST.
8000 Aarhus C, Denmark
CVR 40979956